Term & Conditions

Thank you for visiting the “Norefal” Website (“Website”) and welcome to Norefal’s (“Norefal”) Terms and Conditions of Use Agreement (“Agreement”). This Website is the property of Norefal and is maintained and made available to the public for the purpose of offering to those who are interested in Norefal and Norefal’s products and services. This website serves as a convenient way to find relevant information, such as the latest news releases, product range, contact information and websites owned by Norefal or its distributors in Malaysia.

Your access to, browsing, and use of this Website are subject to the following terms and conditions and any other terms, conditions or guidelines set out elsewhere in this Website, as well as all applicable laws, rules and regulations, including but not limited to laws regarding trademarks, copyrights, rights of privacy, and defamation. BY USING THIS WEBSITE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL APPLICABLE LAWS. Therefore, Norefal kindly asks you to read these terms and conditions carefully. If you do not agree to and do not want to be bound by these terms and conditions, you should not use this Website.

Orders

• To order goods through this website you must be at least 16 years of age. You will be responsible for ensuring the accuracy of the details provided on the order form.
• We keep all personal information private and will NEVER pass on your details to other companies and individuals. We are fully compliant with Personal Data Protection Act 2010 (“PDPA”). Please read more about our handling of personal data in our Privacy notice.
• If any of our products are faulty, please inform us and then return them within 30 days of receiving them. Upon receipt of the goods, we will offer you a full refund or a replacement, along with a refund for the carriage costs. Please ensure that returns are securely packaged and sent by an insured or signed for service.

Price & Payment

• The price of the goods will be the price quoted on the website at the date the order is received.
• By placing an order, you consent to payment being charged to your credit or debit card account, as provided on the order form.
• Neither Norefal nor its distributor Norefal (Mktg) Sdn Bhd make warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided “as is” and is not intended as medical advice. Its intention is solely informational and educational. Please consult a medical or health professional should the need for one be warranted.

Payment Method

• • Norefal supports Online Banking payment gateway and it is the best, safest and fast online payment gateway available to process online transactions in Ringgit Malaysia currency (MYR). You will only see the payment page after clicked ‘check out’ button. Our online banking payment gateway is powered by iPay88 and can accept payment from credit cards and from various banks as below:

Copyright

• All materials on this website are the copyright of Norefal & Norefal (Mktg) Sdn Bhd or are reproduced with permission from other copyright owners. All rights are reserved.
• The materials on this website may be retrieved and downloaded solely for personal use.
• No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Norefal or its representatives.

Queries & Complaints

• We aim to respond to e-mailed, faxed and written queries within 24–48 hours except weekends and Malaysian Public holidays.
• In respect of complaints, we will consider the nature of the complaint and contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done.

Cancellation Policy

• If you change your mind about an order, please contact us and return any items within a 14-days period in a re-saleable condition from the date you received it. Upon receipt of the goods, and provided they are in a re-saleable condition, we will apply an immediate refund to the value of your order total less the original carriage cost.
• Please ensure that returns are securely packaged and sent by an insured or signed for service. We cannot be responsible for goods sent back to us that go missing in the post or that are damaged by the post and so are not in re-saleable condition.